Return Policy – E&M Coins & Sports Cards

🔄 Return Policy – E&M Coins & Sports Cards

We want you to feel confident in every purchase. Due to the collectible nature of sports cards, coins, and precious metals, most items are considered final sale—but we will always make it right if there is an issue.

✅ Returns & Support

Returns are accepted within 15 days of delivery only if:

• The item is not as described, or
• The item arrives damaged during shipping

Due to the collectible nature of coins and sports cards, returns are only accepted if the item was incorrectly described.

If something isn’t right, please contact us—we’re here to help and will work with you to resolve the issue quickly and fairly.

📦 Return Guidelines

To qualify for a return:

• The item must be in its original holder or packaging and untampered
• The item must be in the same condition as received
• There must be no signs of damage due to misuse or improper handling
• Graded coins and cards must remain in their original sealed holders
• Please contact us before returning any item

🚚 Return Shipping

• Buyer is responsible for return shipping costs
• We recommend using a trackable and insured shipping service, especially for higher-value items
• We are not responsible for items lost or damaged during return shipping

💰 Refunds

• Refunds are issued after the item is received and inspected
• Approved refunds will be returned to the original payment method
• Returns are typically processed within 7 business days

📩 How to Request a Return

To initiate a return, please email: support@emsportscardsnw.com

Include the following:

• Order number
• Reason for return
• Photo of the item (if damaged or incorrect)
• Your full name

💡 Our Promise

We take pride in accurate descriptions, high-quality images, and secure packaging so you know exactly what you’re purchasing. Your satisfaction and trust are important to us, and we’re committed to providing a smooth and reliable buying experience.